A Systematic Review with Bibliometric Analysis on Human Resource Information System (HRIS) with Reference to Service Sector

Abstract

The human resource information system (HRIS) has played a significant role in promoting effective organisational learning, increased productivity, and sustainability during a time of demanding and evolving human resource management practices, as well as the development of information technology. This study combines a bibliometric analysis and a systematic literature review (SLR) to examine the topic. The systematic review was conducted in a methodical manner, involving the collection of available materials and their evaluation based on established criteria. The study focuses on articles published between 2001 and 2021, specifically from the Scopus database. To identify relevant articles, specific keywords such as ‘hris’, ‘hrms’, ‘human resource information system’ and ‘human resource management system’ were used. A total of 57 articles were included for further study based on predetermined inclusion and exclusion criteria. The purpose of this review-based work is to provide a qualitative understanding of the overall evolutionary trend, knowledge structure and literature gaps related to HRIS. It also suggests potential areas for future research, with a particular emphasis on the service sector, utilising open-source software. The findings highlight the benefits of implementing HRIS in the service sector and offer a comprehensive overview of the advancements and diversification of publications and research in this field. Additionally, the study provides scholars and practitioners with valuable insights to implement HRIS in various sustainable sectors.