How does an agile coaching team work?: a case study

Abstract

This paper presents a case study on building a successful agile coaching team focusing on distributed software development projects in a global software company. We describe how the team of eight coaches was built, how the coaches work as a team, how the coaches work with their customer projects, what the main benefits of coaching have been for the customer projects, and the main challenges on building the coaching activities. The data was gathered by 13 semi-structured interviews of the coaching team members, as well as the interviews with personnel from four coached customer projects.