THE EFFECTIVENESS OF THE PUBLIC SAFETY CENTER PROGRAM IN INCREASING EMERGENCY SERVICES IN TULUNGAGUNG REGENCY, EAST JAVA PROVINCE

Abstract

Abstract: This research is intended to find out how effective this PSC program is in improving emergency services in Tulungagung Regency and the inhibiting factors in providing services to the community. This study uses a descriptive qualitative method with a deductive approach. The research data was collected using interview techniques, documentation and observation. Based on the research that has been done, the author concludes that the Effectiveness of the Public Safety Center (PSC) Program in improving emergency services in Tulungagung Regency, East Java Province has been effective enough, seen from 5 dimensions namely Production, Efficiency , Satisfaction, Adaptation and Development has been going well, although there are still some problems in terms of cross-sectoral cooperation that has not been maximized and facilities that are still not fulfilled.  Keywords: Efectiveness, Emergency, Public Safety Center, Services.