Importance Performance Analysis dalam Pengukuran Kepuasan Pasien pada Puskesmas melalui KepPA

Abstract

- Health is very important for humans. because based on the basic elements of health, humans will be very difficult to carry out their activities. In order to control and handle health problems, the government provides a service institution for public health based on several clusters. The lowest cluster can be done through the services of Health Assistance Centers (PusTu), after that Community Health Centers (Puskesmas), Referral Hospitals (Type C) and Referral Hospitals (Types B and A). Given the importance of the benefits of health services for the community, this moved the author to conduct research oriented to health services at medium basic level health care institutions (Puskesmas). In this study the authors focused more on the concept of fulfilling patient satisfaction with a service that is available at the Community Health Center or what is often known as another PUSKESMAS. Puskesmas is one of the health service centers in the middle of the community, which aims to provide health services to the community at the forefront. One type C puskesmas that is an object is puekesmas which provides inpatient and outpatient services with the fulfillment of BPJS patients. This research will design a system that aims to evaluate customer satisfaction with the final output in the form of recommendations. Measurement of service quality in this study uses the Importance Performance Analysis (IPA) method. Importance Performance Analysis (IPA) is used to hide the relationship between interests and the performance of each of the attributes offered and the tension between performance and expectations of the supporting attributes. Data mining will be associated with a system that is embedded in a business intelligence system. The findings based on this research show that the Puskesma has provided services and fulfilled the needs for supporting services