Criticism of the role of trust in e-government services

Abstract

Following the growing interest in the topic of e-government services’ adoption, which is believed to be obstructed by the multifaceted nature of lacking trust, the objective of the current research was to examine the adoption and role of trust in e-government services. The current research took the approach of a systematic review of previous work, which was positioned upon researching trust as an influencer of e-government services’ adoption. Guided by the theoretical framework, and based on the researched and reviewed findings, the conclusion reached as a potential for increasing trust in e-government services was first, to consider the various types of trust and their dimensions/requirements. The second recommendation was to test how these requirements influence e-government services such as e-voting (e-election), e-tax [e-filing], e-health (m-health), e-banking, e-commerce, and e-learning (m-learning). Another crucial attribute to be considered is (1) the best predictor(s) for these requirements, and (2) how the variation of continued use of e-government services could be explained by the types of trust and their dimensions.