A measurable website usability model: Case Study University of Jordan

Abstract

Website usability is one of the most important quality factors which cannot be measured easily, because of its dependency on various other factors, which some of them are difficult to be measured. Literature shows several website usability models which do not include all usability aspects and shows the difficulty of measuring usability. This paper proposes a website hierarchical usability model with 9 major factors and 24 measurable criteria which are distributed and replicated among factors in hierarchical manner to achieve weight concept. Also this paper introduces a case study Jordan University Website with free tools to measure its usability.