E-Banking Progress Index (E-BPI)

Abstract

The technological revolution has spread over today's world, and it is clearly seen in banking, especially electronic banking. E-Banking has many dimensions, criteria, and components, and judging its progress based on dimensions leads to difficulty and bias. There is also a lack of comprehensive information references in the literature. Therefore, introducing a combinational index to accurately assess its progress is inevitable. In this research, the E-Banking Progress Index (E-BPI), which focuses on the infrastructures and the tools of e-banking and has five dimensions: Technical and Communicational Infrastructures; Services; Cultural-Educational Infrastructures; Security and Supervision; and Legal-Regulatory Infrastructures is created. It also has several applications in investigating the progress of e-banking in a bank or a country and comparing it among banks or countries. This research, using Analytic Hierarchy Process (AHP), leads to the introduction of a combinational index to measure the progress of e-banking, which is able to analyze its strength and weakness. E-BPI provides a score between 0 and 1. The more the score, the stronger the e-banking is. 130 The research findings indicate a positive and significant relationship between e-services and customers' from