Dispute Resolution between Business Consumers and Consumers through Arbitration in the Consumer Protection Perspective

Abstract

: The background of the problem is; what is the Process and Ways of Resolving Disputes between Business Actors and Consumers through Arbitration in the Consumer Protection Perspective in Indonesia, What is the Effectiveness of the Implementation of Dispute Resolution through Arbitration in the Consumer Protection Perspective in Indonesia? The method of approach in this study uses the Normative Juridical approach, the specifications of this study are analytical descriptive. Conclusions are; The UUPK Law also regulates dispute resolution through the court and outside the court. One way to resolve disputes is through arbitration and alternative dispute resolution is regulated in Law No. 30 of 1999. There are several ways to resolve disputes, namely Arbitration, Consultation, Negotiation, Conciliation Mediation, Expert Assessment. The length of the settlement process through Arbitration is 180 working days the Verdict is Final and Binding so that legal certainty and a sense of justice obtained by the Parties is more guaranteed in the perspective of Consumer Protection, Effectiveness of Arbitration in the context of Consumer Protection is more effective, efficient, fast and low cost compared to settlement through the Court because it is vulnerable to a long settlement due to the burden of cases that have accumulated, besides those parties who do not agree can make Appeals or Reconsideration Efforts.