Capitalizing knowledge workers, a practical case

Abstract

Currently there are two types of workers in the organizations. The first is the traditional worker defined as Manufacturer, and in this profile, the person works with tangible materials to complete goals and objectives, and also this person asks for a salary compensation. The second type is the newly called Mindfacturer, and in this case, the person works with knowledge and information coming from the organization. The person gets as much knowledge as possible, and also contributes to the organization and co-workers with more knowledge. This report is based on a practical case of an organization that changed the mindset of some workers to have them share critical knowledge and start measuring the impact of this intangible asset in a Value System of the organization. In other words, to find the value proposition of a knowledge-based organization strategy.