P. Antunes, N. Guimarães, J. Segovia, Jesús Cardeñosa Lera
{"title":"Beyond formal processes: augmenting workflow with group interaction techniques","authors":"P. Antunes, N. Guimarães, J. Segovia, Jesús Cardeñosa Lera","doi":"10.1145/224019.224020","DOIUrl":null,"url":null,"abstract":"The main scope of workflow systems has been the automation of <italic>formal</italic> procedures in the workplace. On the other hand, Communication and Group Support systems have addressed the <italic>informal</italic> aspects of organizational interactions. We argue that the <italic>formal</italic> versus <italic>informal</italic> separation is artificial and a cause of systems ineffectiveness. This paper proposes an approach to increase mutual awareness when integrating support for workflow systems and group interaction techniques.","PeriodicalId":338751,"journal":{"name":"Conference on Organizational Computing Systems","volume":"48 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1995-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"24","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Conference on Organizational Computing Systems","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/224019.224020","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 24
Abstract
The main scope of workflow systems has been the automation of formal procedures in the workplace. On the other hand, Communication and Group Support systems have addressed the informal aspects of organizational interactions. We argue that the formal versus informal separation is artificial and a cause of systems ineffectiveness. This paper proposes an approach to increase mutual awareness when integrating support for workflow systems and group interaction techniques.
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