An Instrument for Measuring Perception Levels on TQM Practices among R&D Center Employees in Saudi Arabia

Abstract

The purpose of the study is to develop and validate an instrument to measure perception on TQM practices among research and development (R&D) center employees. Empirical data were collected from 102 employees in a public R&D center in Saudi Arabia. The content validity, construct validity, criterion-related validity, and reliability were examined. Results showed that the instrument is a reliable and valid tool in measuring the employees’ perception on TQM practices. This produces a relatively compact instrument comprising four TQM variables with 22 items that allows researchers and practitioners to measure perceived TQM implementation among all types of employees and TQM program levels in public organizations. Suggestions for using the instrument are presented.