Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service

H. C. Neto, Rita Maria Silva Julia, Elaine Ribeiro de Faria Paiva, A. Carvalho, Anisio Pereira Santos Junior, Diansley Raphael Santos Peres, E. Julia, J. T. Melo, Umberto Maia Barcelos, Josiane Esteves de Assis
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引用次数: 1
利用呼叫中心服务的自动建模改进电信公司AHT
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