H. C. Neto, Rita Maria Silva Julia, Elaine Ribeiro de Faria Paiva, A. Carvalho, Anisio Pereira Santos Junior, Diansley Raphael Santos Peres, E. Julia, J. T. Melo, Umberto Maia Barcelos, Josiane Esteves de Assis
{"title":"Improving the AHT in Telecommunication Companies by Automatic Modeling of Call Center Service","authors":"H. C. Neto, Rita Maria Silva Julia, Elaine Ribeiro de Faria Paiva, A. Carvalho, Anisio Pereira Santos Junior, Diansley Raphael Santos Peres, E. Julia, J. T. Melo, Umberto Maia Barcelos, Josiane Esteves de Assis","doi":"10.1007/978-3-030-30244-3_9","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":382392,"journal":{"name":"Portuguese Conference on Artificial Intelligence","volume":"109 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Portuguese Conference on Artificial Intelligence","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/978-3-030-30244-3_9","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}