Users' perspective on the assessment of Botswana Fibre Backbone Network Infrastructure

Abstract

Botswana Fibre Backbone Network Infrastructure has come under heavy criticism from users due to the inability to deliver on the promises to provide seamless communications to citizens. Over the years, the cost of data and voice services has skyrocketed, and the quality of service has dropped significantly. The general public perceives fibre backbone as a complete waste of government funds and an example of a mismanaged project. Is this a fair assessment of the multimillion Pula project? –The survey research methodology consisted of both quantitative and descriptive methods used. The study collected data from 11 geo-locations made up of cities, towns and villages along the fibre backbone path and online users, all 1202 randomly selected respondents. The data were preprocessed and used for analysis. Simple frequency and percentages used to analyse the data. The results indicate that majority of the people do not benefit from the backbone infrastructure and use of broadband communications in any economically profiting or beneficial ways/means in Botswana. A large number of people experiences a high price/rate on broadband data and voice services with an inferior quality of service. There was a strong suggestion of a review of the national broadband strategy so that it looks into regulation, learning and training with adequate curriculum, ways to manage public funds, corruption and ways to improve the relationship between government and the private sector.