Acceptance of Mobile Phone Technology in SMEs: Does Job Relevance Matter?

Abstract

Performing daily activities in SMEs requires the effective utilization of existing technologies. In developing countries, SMEs play great roles in stimulating economies as well as the creation of employees. One of the technologies which are mainly relied upon by the employees of SMEs is mobile phone technology due to the low readiness in desktop computing. Literature has provided insights on the factors which influence the successful use of mobile phone technology and various recommendations were presented which highlights the issues which if are worked on properly will eventually fuel the acceptance of mobile phone technology in SMEs. However, the literature lacks the insights which discuss the relevance of the job which is performed by the employees to the acceptance of mobile phone technology. The essence of this is that it is unclear whether the roles of employees within SMEs might have an impact on the uptake of mobile phone technology. This research involves triangulation of qualitative and quantitative methods.