Use cases for social data analysis with URREF criteria

Abstract

Social data analysis has gained prominence in a wide range of domains as it provides users with the opportunity to communicate and share posts and topics. Automated analysis and reasoning about such data potentially derive meaningful insights, with tremendous potential for applications. However, the sheer volume, noise, and high dynamics of social data impose challenges that hinder the efficacy of algorithms. Automated approaches and classification models require then significant resources to be developed and prove to be often relevant to only a limited number of tasks. Imperfections of inputs, precision of techniques and accuracy of results need to be accounted and assessed as the process runs. This paper discuses two use cases allowing the investigation of implicit and explicit uncertainty arising when processing data gleaned on social media. The objective of this paper is twofold. The first objective is to set up the ETUR use case on social media analysis by adopting two tasks on opinion mining for cyberspace surveillance and information extraction for crisis analysis, respectively. The second objective is to discuss an overall methodology allowing the identification and assessment of uncertainties underlying each task The paper introduces two illustrations of social data analysis, investigates various sources of uncertainty and describes a methodology to select criteria for uncertainty assessment.