Perceived Savings, Security and Price Value on Intention to Use and Actual Usage of M-Payment

Abstract

The scope of M-Payments in Indonesia, its usefulness is driven by smartphone technology which is growing exponentially and is a topic of contemporary discussion. The reach of M-Payments is getting wider, so it is vital to meet users' daily needs for transactions. This study aims to analyze the actual use of M-Payment by considering the perceived savings, security, price value on intention to use, and actual usage of m-payment. Quantitative methods are used to test hypotheses. Data collection uses a questionnaire distributed online to 300 m-payment users in Jakarta, Bogor, Depok, Tangerang, and Bekasi, Indonesia. Therefore, the sampling technique uses a non-probability - purposive sample. The research data were analyzed using the PLS-SEM method with SmartPLS 3.3 Software. The analysis results prove that four hypotheses were tested were accepted, i.e., perceived savings, price value, and perceived security affects intention to use, and intention to use affect to the actual usage of M-Payment. Therefore, M-Payment providers in Indonesia must provide various benefits such as discounts, cashback, benefits from financial transactions, and maintaining the security of every transaction.