‘Like an unbridled horse that runs away with you’: a study of older and disabled people during the COVID-19 pandemic and their use of digital technologies

Abstract

POINTS OF INTERESTThis study explored the experiences of using digital technology by older and disabled people who were social distancing and shielding during the first period of lockdown over the Covid 19 Pandemic.The pandemic saw a greater need for support to use digital technologies as face-to-face social activities were limited.The biggest change in the use of digital technology and support requested from older and disabled people over the lockdown was the growth of video calling.Digital technologies were also used for entertainment like watching online videos, playing computer games, and listening to audiobooks and music.The study found older and disabled people used digital technologies to help them, but the increased use could be challenging and stressful.Both initial and ongoing digital support must be available to older and disabled people, and digital technology support workers need knowledge and experience of digital technology and disability to offer good support. This study explored the uses of digital technologies by older and disabled people who were social distancing and shielding during the early Covid-19 pandemic lockdowns. The study considers the benefits, difficulties, and technical support needs of these groups of people during this time. Using a case study methodology, in-depth interviews were undertaken with 11 older and disabled people recruited from a local digital support service, and their support workers. Five main themes were identified by the research team. These were: technology was a mixed blessing and caused frustration;technology use increased during lockdown;technology supported resilience and contributed to identity through 'stimulation, knowledge and friendship';technology needs to be accessible, and support was required to facilitate technology use. Understanding these experiences will enable policymakers, commissioners, and providers to develop better and more responsive digital support for older and disabled people in the future.