Characterizing stages of a multi-session complex search task through direct and indirect query modifications

Abstract

Search systems use context to effectively satisfy a user's information need as expressed by a query. Tasks are important factors in determining user context during search and many studies have been conducted that identify tasks and task stages through users' interaction behavior with search systems. The type of interaction available to users, however, depends on the type of search interface features available. Queries are the most pervasive input from users to express their information need regardless of the input method, e.g., typing keywords or clicking facets. Instead of characterizing interaction behavior in terms of interface specific components, we propose to characterize users' search behavior in terms of two types of query modification: (i) direct modification, which refers to reformulations of queries; and (ii) indirect modification, which refers to user operations on additional input components provided by various search interfaces. We investigate the utility of characterizing task stages through direct and indirect query reformulations in a case study and find that it is possible to effectively differentiate subsequent stages of the search task. We found that describing user interaction behavior in such a generic form allowed us to relate user actions to search task stages independent from the specific search interface deployed. The next step will then be to validate this idea in a setting with a wider palette of search tasks and tools.