APSIS4all: personalisation as a strategy to ensure accessibility and enhance user experience of public digital terminals

Abstract

APSIS4all aims to personalise the user experience of Public Digital Terminals such as Automated Teller Machines (ATMs) and Ticket Vending Machines (TVMs) in order to overcome existing accessibility barriers faced by a range of groups including users with disabilities, older people and those less familiar with ICT. APSIS4all allows the user to configure the user interface of digital terminals to suit their personal needs and preferences using an on-line wizard. Once users get to a terminal a minimal gesture is required to activate the most appropriate interface and the terminal automatically adapts to the individual user. Initial evaluations have shown that this solution significantly enhances the user experience when compared to traditional terminals.