EFQM Maturity Assessment

Abstract

The paper identifies the approaches of Quality Management Maturity Assessments and proposes the novel Quality Maturity Assessment framework called Glykas Quality Compass (GQC) that evaluates implemen­tation initiatives holistically and comprehensively through a matrix of Crit­ical Success Factors (CSFs) and Enablers. The authors apply the proposed framework in the newly published EFQM Model in order to verify the frame­work’s ease of use and concept validity. The EFQM model criteria were ana­lyzed based on the CSFs and enablers presented in the GQC maturity frame­work. Based on the results of the analysis, the GQC – EFQM Model correla­tion table is presented. The results emphasize the importance of the contri­bution of excellence in improving the quality and performance of organi­zations that desire long-term results and sustainable value. GQC provides and integrates the CSFs with management principles and organizational re­sources with business objectives and leads to an integrated framework of quality management and corporate sustainability.