Effective Use of the Knowledge Management System in Improving Organizational Performance (Case Study in National Energy Company)

Abstract

The study aims to know the application of Knowledge Management in national utility company, PT. PLN. Data collection is done through conducting interviews to several stakeholders / employees of PT. PLN that has retired and some still active. The data collection method uses focus group discussion, where it examines a two-way communication between director and employees to discuss the effective way to improve corporate performance. The findings are developed and selected idea are gathered in a special portal for knowledge sharing activities or knowledge of company. It is known as Knowledge Management System (KMS). The article addresses several important factors that leads to implementation and enables to change productivity and increase competitive advantage.