Identification of Business Goals of AI Service System based on GQM+Strategies

Abstract

In this study, we considered projects in which enterprise service systems are developed using artificial intelligence (AI) technologies. Many enterprises have started applying AI technologies to their business functions. When introducing AI technologies effectively, it is important to identify suitable business domains in the enterprise before planning projects. We proposed a GQM+Strategies-based method for identifying business domains where AI technologies can be applied and confirmed the effectiveness of the proposed method through a real business analysis.