Some suggested guidelines for serving customers with electronic mail

Abstract

Electronic mail (usually referred to as e-mail) is no longer a luxury; for most of us it is a requisite of the academic computing life, a ubiquitous method of communication. Especially for individuals employed in university and college computing organizations, e-mail is now a very regular and important method for contacting and interacting with our customers. This is true for everyone in the organization: from the director to the administrative assistants to front line consultants and training staff. Not only do we use this medium to communicate with our traditional customers, i.e., faculty, staff, and students, but it is also a useful and necessary tool for intra-departmental communication as well.