The Collective Framing of Crisis Management: A Ventriloqual Analysis of Emergency Operations Centres

C. Bergeron, François Cooren
{"title":"The Collective Framing of Crisis Management: A Ventriloqual Analysis of Emergency Operations Centres","authors":"C. Bergeron, François Cooren","doi":"10.1111/j.1468-5973.2012.00671.x","DOIUrl":null,"url":null,"abstract":"Crises are omnipresent in the organizational world. To face these situations, organizations rely on their crisis management teams to better manage these situations. How do members of these teams succeed or fail to succeed in understanding each other and in collectively framing the crisis situation, when everyone's background differs? Based on an interactional perspective, the current study proposes to respond to this question by analysing a selection of audiovisual excerpts taken from three crisis management exercises conducted in Ontario, Canada. These analyses help describe the role certain figures play in the framing of crisis management. It was found that only when these different preoccupations are articulated, taken into account and negotiated can the framing of the crisis situation evolve collectively.","PeriodicalId":387810,"journal":{"name":"Internal Communications & Organizational Behavior eJournal","volume":"27 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2012-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"37","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Internal Communications & Organizational Behavior eJournal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1111/j.1468-5973.2012.00671.x","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 37

Abstract

Crises are omnipresent in the organizational world. To face these situations, organizations rely on their crisis management teams to better manage these situations. How do members of these teams succeed or fail to succeed in understanding each other and in collectively framing the crisis situation, when everyone's background differs? Based on an interactional perspective, the current study proposes to respond to this question by analysing a selection of audiovisual excerpts taken from three crisis management exercises conducted in Ontario, Canada. These analyses help describe the role certain figures play in the framing of crisis management. It was found that only when these different preoccupations are articulated, taken into account and negotiated can the framing of the crisis situation evolve collectively.
危机管理的集体框架:紧急行动中心的腹语分析
危机在组织世界中无处不在。为了面对这些情况,组织依靠他们的危机管理团队来更好地管理这些情况。当每个人的背景不同时,这些团队的成员如何成功或失败地相互理解并共同构建危机形势?基于相互作用的观点,目前的研究建议通过分析从加拿大安大略省进行的三次危机管理演习中选择的视听节选来回答这个问题。这些分析有助于描述某些人物在危机管理框架中所扮演的角色。人们发现,只有当这些不同的关注得到明确、考虑和谈判时,危机局势的框架才能集体演变。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
自引率
0.00%
发文量
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:604180095
Book学术官方微信