Enterprise Content Management (ECM): Needs, challenges and recommendations

Abstract

Availability of information, agility of business process, interoperability of diverse business functions and conformity of the legal requirements are few of the critical success factors for enterprises to survive in the modern and competing global market space. Enterprises while striving to achieve these critical success factors are further exposed to the complexity of massive volumes of variant data and information, which exists in a broad array of formats. Complex and extended business processes spanning across the business functions and partners around the globe, need for integration and interoperability, fulfillment of compliance to legal and regulatory requirements. Enterprise content management (ECM) answers the above questions and offers the capabilities to efficiently and effectively manage the challenges imposed by the demanding business requirements of the modern world. The study in-hand reviews and analyzes the existing literature on enterprise content management domain. In order to conduct a structured literature review, three broader areas of considerations for ECM are identified i.e. business needs & drivers, challenges and recommendations. The review inhand aims at consolidating valuable domain knowledge and research work accomplished in the recent years for the benefits of the industry and academia.