Case Study on Utilizing Mobile Applications in Industrial Field Service

Abstract

Mobile solutions provide the opportunity for seamless integration of mobile field service engineers into theservice processes resulting in new form of interactionbetween them and the dispatcher.In this paper, we describe the results of our study regarding the requirements of utilizing a mobile applicationin the area of industrial field service. After a brief description of the challenges these kinds of applicationshave to face and an overview of the utilized mobile service system architecture, we present the results of our usability study followed by a discussion.