Meeting changing customer expectations by integrating customer reviews into the development process (telecommunication equipment)

Abstract

In an effort to improve quality, the AG Communication Systems Corporation (AGCS) refined its product development methodology to ensure that accurate requirements are defined and customer expectations are met in developing releases of its GTD-5 EAX digital telephone switching system. For the latest release under development, a customer review process was integrated into the developmental methodology as an additional means of integrating customer input throughout the product development. The goals of the review process, the format of the presentations and specific results from the use of customer reviews in the development of the latest AGCS GTD-5 EAX release are discussed.<>