Information flows in e-participation applications implications in government service-delivery in Brazil

D. Nascimento
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引用次数: 4

Abstract

When citizens voice their opinions online they produce a large quantity of information, which represent citizen's knowledge about their cities. This information has been used by public and private organizations to understand and support citizens' needs with the help of Participatory Citizenship Technologies (PCTs). PCTs are projects and applications involving Information and Communication Technologies (ICTs) which help to gather, create and share information about urban issues (such as pot holes, dislocated garbage, report violent situations, etc.). PCTs have helped to raise awareness and solve problems in the city by mediating information and knowledge between citizens, the private and the public sector. However, our understanding about the nature of these platforms in developing countries is still limited. In this research I begin to explore Brazilian PCTs and their impact in government service delivery by analyzing the information flows between citizens and governments in existing PCTs in Brazil. The anticipated outcomes of this research are a description of the level of participation Brazilian PCTs foster, which PCTs provide improvements in public service delivery, an analysis of the information and knowledge flows in the PCTs, and which kinds of information and knowledge flows allow for improvements in public service delivery.
电子参与应用中的信息流对巴西政府服务提供的影响
当市民在网上发表意见时,他们会产生大量的信息,这些信息代表了市民对他们城市的了解。在参与式公民技术(pct)的帮助下,公共和私营组织利用这些信息来了解和支持公民的需求。pct是涉及信息和通信技术(ict)的项目和应用程序,有助于收集、创建和共享有关城市问题的信息(如坑洞、垃圾错位、报告暴力情况等)。pct通过在公民、私营部门和公共部门之间传播信息和知识,帮助提高认识并解决城市中的问题。然而,我们对这些平台在发展中国家的性质的了解仍然有限。在本研究中,我通过分析巴西现有pct中公民与政府之间的信息流,开始探索巴西pct及其对政府服务提供的影响。本研究的预期结果是描述巴西pct促进的参与水平,pct改善了公共服务的提供,分析pct中的信息和知识流动,以及哪种信息和知识流动有助于改善公共服务的提供。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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