Determine Upgrades for MSMEs: A Model Implemented at the Center for Integrated Service of SMEsCO Banten Province using AHP

Abstract

The various problems that have occurred in MSMEs affected by the pandemic have been felt by business actors. The Government recognizes the importance of developing the competitive advantage of MSMEs by empowering MSMEs to become more skilled and competitive businesses. Every MSME has the opportunity to Upgrade Classes. However, this implementation experienced difficulties in obtaining data on the results of appropriate, fast, and accurate assistance related to the results of the MSMEs criteria for upgrading at the Center for Integrated Service of SMEsCO (PLUT) Banten Province. The concept of a decision support system can be used as a tool for determining upgrade classes for MSMEs. One of the methods involved in determining the precedence level of criteria and performing consistency score calculations is the Analysis Hierarchy process method. The result of this research is a system that can provide SMEs with alternate recommendations for upgrade classes where the hierarchy formed is acceptable. The results of the sampling taken from 56 SMEs in this study can be obtained grade up by process max 0.46, min 0.25 and by output is max 0.75, min 0.36 So these values can be used as a decision support for MSMEs to go up a good grade in process and output.