MOBBİNG (YILDIRMA) DAVRANIŞLARININ TIBBİ SEKRETERLERİN TÜKENMİŞLİĞİ ÜZERİNE ETKİSİ

Abstract

This research was conducted to examine the effects of mobbing behaviors over burnout of medical secretaries and determine whether mobbing and burnout variables differ according to certain demographic characteristics. Sample group of the research is formed by the medical secretary staff, working at out-patient clinics, clinics, laboratories and departments of Dokuz Eylul University Hospital. 36.1% of the participants have university degrees and 88.2% of the sample group are women. The results of this search reveoled that 42.1% of the medical secretaries are exposed to mobbing behaviors. Average scores for emotional burnout, insensitivity and low personal success feeling are 13.76, 4.93 and 9.77 respectively. The results indicate that the majority of the medical secretaries are exposed to mobbing behaviors from the patients and their relatives of patients with duration of 2-5 years. When the reactions of the medical secretaries to the mobbing behaviors are examined it is determined that the majority of the medical secretaries, made a complaint about the issue to Hospital Administration and many still experienced disturbance at the workplace due to mobbing behavior. Statistically significant relationship between the burnout level and income level, working status and education status of the medical secratiries was investigated. Statistically significant difference was determined when the correlation between burnout level and investigated