Multi-Lingual Hybrid Chatbot for Empowering Rural Women Self-Help Groups in India

Abstract

Recently, chatbots are bringing new dynamics to customer service by providing instant services to the users of the chatbots. In this work, we aim to extend the utilization of chatbots for women’s empowerment by bringing chatbot facilities to support the work of women’s self-help groups. To enhance their work, we aim to provide novel means of communication and service response to the rural women’s community. Chatbots are usually created to address customer queries and are conversational. In this study, we discuss the potential societal advantages of chatbots and conversational user interfaces and how helpful this is to self-help groups. Chatbots can increase the availability, affordability, and accessibility of necessary services for this community. This work proposed a hybrid multi-lingual chatbot using two approaches and compared the advantages of both methods.