The Effect of System Quality, Information Quality, and Service Quality on the Continued Usage of Mobile Payment Application in Thailand

Abstract

Recent years, researchers shifted their focus from mobile payment application acceptance to mobile payment continuous use intention. This study continues the line by proposing a research model to explain the intention to continue by combining the Information Systems Success Model (IS Success Model) and the Expectation Confirmation Model (ECM). A survey conducted online was used to collect data from 315 respondents in order to assess and confirm the suggested theoretical model by the structural equation model (SEM). The findings revealed that information quality, service quality, confirmation, post-usage perceived usefulness, and satisfaction are the most crucial predictors of continued intention to use mobile payment application. The model R2 is 0.532, indicating that these factors could adequately explain the continuous use intention.