Technologies, tools and web 2.0 in support of public administration workplace communications

Abstract

The aim of this paper is to investigate which are the technologies, tools and web 2.0 applications that support public administration workplace communications. The paper begins with e-Administration and web 2.0 uses in the context of public administration 2.0. Then the attention is focused on workplace communications review and technologies, and tools, which influence their efficiency and effectiveness. For the purpose of detailing the used public administration technologies and tools, O*NET database is investigated in terms of the governance and public management and administration occupations. In order to determine, to what extent the identified technologies, tools and web 2.0 applications are used in practice, an empirical survey is developed and carried out in "Information services and technologies" Directorate at Sofia Municipality. The paper concludes with a proposed PA 2.0 workplace communications model.