Knowledge Management System Analysis of Smart Regency Mobile-Apps Service with Software Usability Measurement Inventory (SUMI) Approach

Abstract

In the Indonesian context, the number of districts is four times the number of cities, so regency development needs serious attention. However, there are still very few studies that explore districts' existence from the perspective of ICT utility governance. This study aims to measure the mobile-based smart regency information system through usability evaluation. The method applies the adoption of the life cycle of the Knowledge Management System (KMSLC). Evaluation of Existing Infrastructure Analysis, Capture Knowledge, Implementing the Knowledge Management (KM) Model, and Evaluation are the stages used. The measures taken include system analysis, application mapping knowledge, implementation results, and usability assessment. The questionnaire was conducted on ten respondents using the mobile-based smart regency application. The questionnaire was conducted in 5 categories: Effectiveness, Efficiency, Control, Support, and Simplicity. Each of 10 questions, so there are 60 questions and three linkers, namely 4 if all agree, 2 if they don't know, and 0 don't agree. The Median SUMI Scale results for the mobile-based Smart Regency application are 60, 62.5, 60, 60, and 57.5. The usability evaluation results above the average mean that the mobile-based smart regency information system's usability is in a good category. This research helps in determining knowledge management in mobile smart regency services. The study also provides insight into the factors affecting the success of knowledge management of smart regency services for application developers and policymakers.