Roles of Organizational Support as a Moderator Relationship between Personality and Employers’ Performance: A Case of Customer Service in Banking Industry of Kupang City- Indonesia

Proceedings of the Proceedings of the 1st International Conference on Engineering, Science, and Commerce, ICESC 2019, 18-19 October 2019, Labuan Bajo, Nusa Tenggara Timur, Indonesia Pub Date : 1900-01-01 DOI:10.4108/eai.18-10-2019.2289990

Roberth M. Noach, Pieter D. Samadara, Stela Sahetapy

{"title":"Roles of Organizational Support as a Moderator Relationship between Personality and Employers’ Performance: A Case of Customer Service in Banking Industry of Kupang City- Indonesia","authors":"Roberth M. Noach, Pieter D. Samadara, Stela Sahetapy","doi":"10.4108/eai.18-10-2019.2289990","DOIUrl":null,"url":null,"abstract":"This study is aimed at analyzing the influence of personality towards performance, organizational support towards performance, as well as organizational support as a moderator of the relationship between personality and employers’ performance in the banking industry in Kupang City, East Nusa Tenggara Province, Indonesia. The research sample was 92 respondents from a total of 124 customer service (CS). The analysis was conducted using moderation regression (MRA) with SPSS Version 20. The results showed that (1) personality has got a significant effect on performance, (2) organizational support has got a positive and significant effect on performance, and (3) organizational support has got a significant positive effect in moderating the relationship between personality and employers performance","PeriodicalId":243340,"journal":{"name":"Proceedings of the Proceedings of the 1st International Conference on Engineering, Science, and Commerce, ICESC 2019, 18-19 October 2019, Labuan Bajo, Nusa Tenggara Timur, Indonesia","volume":"16 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the Proceedings of the 1st International Conference on Engineering, Science, and Commerce, ICESC 2019, 18-19 October 2019, Labuan Bajo, Nusa Tenggara Timur, Indonesia","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4108/eai.18-10-2019.2289990","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 0

Abstract

This study is aimed at analyzing the influence of personality towards performance, organizational support towards performance, as well as organizational support as a moderator of the relationship between personality and employers’ performance in the banking industry in Kupang City, East Nusa Tenggara Province, Indonesia. The research sample was 92 respondents from a total of 124 customer service (CS). The analysis was conducted using moderation regression (MRA) with SPSS Version 20. The results showed that (1) personality has got a significant effect on performance, (2) organizational support has got a positive and significant effect on performance, and (3) organizational support has got a significant positive effect in moderating the relationship between personality and employers performance

查看原文本刊更多论文

组织支持在个性与雇主绩效之间的调节作用:以印尼古邦市银行业客户服务为例

本研究旨在分析印尼东努沙登加拉省古邦市银行业人格对绩效的影响、组织支持对绩效的影响，以及组织支持在人格与雇主绩效关系中的调节作用。研究样本是来自124个客户服务(CS)的92名受访者。使用SPSS Version 20进行适度回归(MRA)分析。结果表明:(1)人格对绩效有显著影响;(2)组织支持对绩效有显著正向影响;(3)组织支持对人格与雇主绩效的关系有显著正向调节作用

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Proceedings of the Proceedings of the 1st International Conference on Engineering, Science, and Commerce, ICESC 2019, 18-19 October 2019, Labuan Bajo, Nusa Tenggara Timur, Indonesia

自引率

0.00%

发文量