Analyzing Factors Influencing Intention to Use and Actual Use of Mobile Fintech Applications Free Interbank Money Transfer Flip Using UTAUT 2 Model with Trust and Perceived Security

Abstract

Financial Technology is a financial innovation that is growing rapidly in recent years in line with technological developments that continue to advance and provide innovation for the banking sector, one of which is the type of Fintech Payment, such as free interbank money transfer applications, which in practice there are still many problems that make users reluctant to use the innovation. Then, the purpose of this study is to determine the factors that influence user intentions and the use of the Flip free interbank money transfer mobile application by adopting the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) model and adding two variables, namely Trust and Perceived security. Research data were obtained from 402 users of the Flip free interbank money transfer mobile application in Indonesia through a questionnaire and analyzed using a Structural Equation Model (SEM) approach. Result of this study found that the most influential factors on the intention to use in order from the largest are Price Value, Trust, Performance Expectancy, Social Influence, and Effort Expectancy. While the most influential on its use in order from the largest are Habit, Trust, and Behavioral Intention. The Perceived Security variable was also confirmed to have an influence on Trust on the intention to use and also the use of the Flip free interbank money transfer mobile application. The findings of this study can provide theoretical contributions as well as practical implications for the development of Fintech applications.