Management of Health and Welfare Facilities and Nursing Staff Job Satisfaction. Case Study of the General Hospital of St. Dimitrios

Abstract

Introduction: Job satisfaction is defined by the overall feeling, that  employees feel, as well as their personal feelings regarding their salary, the opportunities for promotion, the extra rewards, their boss and colleagues, the nature of the work produced, the working conditions and the level of communication between the different parts in the organization. Purpose: To investigate the professional satisfaction of nurses, which will help to document the influence of hospital organization and management on their satisfaction and show ways of improving it. Material and method: A sample of 152 nurses of the General Hospital “Agios Dimitrios” was selected. The study was conducted using Paul Spector's JSS (Job Satisfaction Survey) questionnaire, which has been used widely and globally for several decades to measure job satisfaction. The SPSS statistical software was used for statistical analysis and processing of the results. Results: 200 questionnaires were distributed, 155 were correctly returned completed. Most participants consisted of married women, 45-54 years old, TEI graduates, as nurses, having 11-20 years of experience, working shifts, paid 1000-1500 €. Low overall job satisfaction was documented regarding salary, promotion, benefits, potential rewards and communication, on the other hand operating conditions factors, associates and nature of work is moderate and the supervisory factor high. The majority of nurses (82 persons, 53.9%) were dissatisfied and only 6 persons (3.9%) were satisfied and the remaining 64 (42.1%) were neutral / moderate, which contributed to the overall low satisfaction. Satisfaction was influenced by responsibility, salary, shifts and work experience. Conclusions: The results depict the multilevel nature of job satisfaction as it depends on many factors and may be influenced by many characteristics of the employees. Key words: JSS Questionnaire, job satisfaction, nursing management, health system.