{"title":"Speaker-sensitive dual memory networks for multi-turn slot tagging","authors":"Young-Bum Kim, Sungjin Lee, R. Sarikaya","doi":"10.1109/ASRU.2017.8268983","DOIUrl":null,"url":null,"abstract":"In multi-turn dialogs, natural language understanding models can introduce obvious errors by being blind to contextual information. To incorporate dialog history, we present a neural architecture with Speaker-Sensitive Dual Memory Networks which encode utterances differently depending on the speaker. This addresses the different extents of information available to the system — the system knows only the surface form of user utterances while it has the exact semantics of system output. We performed experiments on real user data from Microsoft Cortana, a commercial personal assistant. The result showed a significant performance improvement over the state-of-the-art slot tagging models using contextual information.","PeriodicalId":290868,"journal":{"name":"2017 IEEE Automatic Speech Recognition and Understanding Workshop (ASRU)","volume":"3 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2017-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"8","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2017 IEEE Automatic Speech Recognition and Understanding Workshop (ASRU)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ASRU.2017.8268983","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 8
Abstract
In multi-turn dialogs, natural language understanding models can introduce obvious errors by being blind to contextual information. To incorporate dialog history, we present a neural architecture with Speaker-Sensitive Dual Memory Networks which encode utterances differently depending on the speaker. This addresses the different extents of information available to the system — the system knows only the surface form of user utterances while it has the exact semantics of system output. We performed experiments on real user data from Microsoft Cortana, a commercial personal assistant. The result showed a significant performance improvement over the state-of-the-art slot tagging models using contextual information.