Flexible handling of work processes by situation-dependent support strategies

Proceedings Seventh IEEE International Workshop on Enabling Technologies: Infrastucture for Collaborative Enterprises (WET ICE '98) (Cat. No.98TB100253) Pub Date : 1998-06-17 DOI:10.1109/ENABL.1998.725663

G. Faustmann

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引用次数: 3

Abstract

Although work processes, like software processes, include a number of process aspects such as defined phases and deadlines, they are not plannable in detail. However the advantages of today's process management, such as effective document routing and timeliness, can only be achieved with detailed models of work processes. The paper suggests a concept that uses detailed process models in conjunction with the possibility of varying the degree to which a process model determines the work of individuals. Based on the WAM approach (Wide Area Multimedia Group Interaction), which allows workers to freely choose methods for their tasks according to the situation, we describe features allowing various forms of enforcement for the execution of planned parts of a process. At the same time, workers are always able to start exceptional mechanisms. This approach is based on the modelling paradigm of linked abstraction workflows (LAWs) that describe workflows at different levels of abstraction and classify refinements of tasks by the way lower tasks can be used.

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根据情况灵活处理工作流程的支持策略

尽管工作过程，像软件过程一样，包括许多过程方面，如已定义的阶段和截止日期，但它们是不可详细计划的。然而，当今流程管理的优势，例如有效的文档路由和及时性，只能通过详细的工作流程模型来实现。本文提出了一个概念，该概念将详细的过程模型与过程模型决定个人工作的不同程度的可能性结合在一起。基于WAM方法(广域多媒体组交互)，它允许工作人员根据情况自由地为他们的任务选择方法，我们描述了允许执行流程计划部分的各种形式的特征。与此同时，工人们总是能够启动特殊的机制。此方法基于链接抽象工作流(LAWs)的建模范例，该范例描述了不同抽象级别的工作流，并通过使用较低任务的方式对任务的细化进行分类。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Proceedings Seventh IEEE International Workshop on Enabling Technologies: Infrastucture for Collaborative Enterprises (WET ICE '98) (Cat. No.98TB100253)

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