Design of user driven facility management system for universities

Abstract

Reservation and monitoring of facilities are some of the regular activities in management of facilities in academic institutions. However, users have encountered some problems in reservation and monitoring activities such as identifying the available facilities that can be used, securing approval for request if signatories are not available or loss of documents due to manual processing. This paper proposes a new design for Facility Management System which is based on customer requirements. Using criteria analysis, technical specification alternatives were defined and the best option that will satisfy the customer requirements had been selected and incorporated in the design of the automated system. A prototype computer system was made and tested to a group of users for effectiveness. The results showed significant improvement in the reservation and monitoring processes in terms of the level of customer satisfaction.