PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT PADA PUSKESMAS RANTAU BADAUH KABUPATEN BARITO KUALA

Jurnal Ilmiah Ekonomi Bisnis Pub Date : 2019-07-16 DOI:10.35972/JIEB.V5I2.274

M. Fahmi

{"title":"PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT PADA PUSKESMAS RANTAU BADAUH KABUPATEN BARITO KUALA","authors":"M. Fahmi","doi":"10.35972/JIEB.V5I2.274","DOIUrl":null,"url":null,"abstract":"Abstract: This Research aims to understand about the simultant and partial influence of the services quality which consists of reliability, responsiveness, assurance, emphaty and tangible in against community satisfaction at Health Center of Rantau Badauh Kabupaten Barito The Population of these research are the people who sought services At Health Center of Rantau Badauh Kabupaten Barito Kuala who totaled more than 5.000. While the sample is only 100 people. The instruments that use to collect data are through questionnaires and hypothesis testing which is done by using validity test, reliability test, classic assumption test, multiple linear regression analysis, t-test, f-test, through the help of SPSS version 17. It is concluded that the Quality of service consisting of variable reliability, responsiveness, assurance, emphaty and tangible simultaneously and partially has significant effect on people’s satisfaction at Health Center of Rantau Badauh Barito Kuala with emphatic variable has the dominant influence. Keywords: Reliability, Responsiveness, Assurance, Emphaty, Tangible, Performance Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan yang terdiri dari variabel reliability, responsiveness, assurance, emphaty dan tangible secara simultan maupun parsial terhadap kepuasan masyarakat pada Puskesmas Rantau Badauh Kabupaten Barito Kuala. Populasi dalam penelitian ini adalah seluruh masyarakat yang pernah meminta pelayanan pada Puskesmas Rantau Badauh Kabupaten Barito Kuala yang berjumlah lebih dari 5.000 orang, sedangkan sampel yang di ambil sebanyak 100 orang. Instrument pengumpulan data kuesioner dan uji hipotesis dilakukan dengan uji validitas, reliabilitas, uji asumsi klasik, analisis regresi linear berganda, uji t, uji f melalui bantuan program SPSS versi 17. Kesimpulan penelitian ini adalah variabel reliability, responsiveness, assurance, emphaty dan tangible secara simultan maupun parsial berpengaruh signifikan terhadap kepuasan masyarakat pada Puskesmas Rantau Badauh Kabupaten Barito Kuala dengan variabel Emphaty sebagai variabel yang berpengaruh dominan Kata kunci : Reliability, Responsiveness, Assurance, Emphaty, Tangible, Kinerja","PeriodicalId":268364,"journal":{"name":"Jurnal Ilmiah Ekonomi Bisnis","volume":"61 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-07-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Jurnal Ilmiah Ekonomi Bisnis","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.35972/JIEB.V5I2.274","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 0

Abstract

Abstract: This Research aims to understand about the simultant and partial influence of the services quality which consists of reliability, responsiveness, assurance, emphaty and tangible in against community satisfaction at Health Center of Rantau Badauh Kabupaten Barito The Population of these research are the people who sought services At Health Center of Rantau Badauh Kabupaten Barito Kuala who totaled more than 5.000. While the sample is only 100 people. The instruments that use to collect data are through questionnaires and hypothesis testing which is done by using validity test, reliability test, classic assumption test, multiple linear regression analysis, t-test, f-test, through the help of SPSS version 17. It is concluded that the Quality of service consisting of variable reliability, responsiveness, assurance, emphaty and tangible simultaneously and partially has significant effect on people’s satisfaction at Health Center of Rantau Badauh Barito Kuala with emphatic variable has the dominant influence. Keywords: Reliability, Responsiveness, Assurance, Emphaty, Tangible, Performance Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan yang terdiri dari variabel reliability, responsiveness, assurance, emphaty dan tangible secara simultan maupun parsial terhadap kepuasan masyarakat pada Puskesmas Rantau Badauh Kabupaten Barito Kuala. Populasi dalam penelitian ini adalah seluruh masyarakat yang pernah meminta pelayanan pada Puskesmas Rantau Badauh Kabupaten Barito Kuala yang berjumlah lebih dari 5.000 orang, sedangkan sampel yang di ambil sebanyak 100 orang. Instrument pengumpulan data kuesioner dan uji hipotesis dilakukan dengan uji validitas, reliabilitas, uji asumsi klasik, analisis regresi linear berganda, uji t, uji f melalui bantuan program SPSS versi 17. Kesimpulan penelitian ini adalah variabel reliability, responsiveness, assurance, emphaty dan tangible secara simultan maupun parsial berpengaruh signifikan terhadap kepuasan masyarakat pada Puskesmas Rantau Badauh Kabupaten Barito Kuala dengan variabel Emphaty sebagai variabel yang berpengaruh dominan Kata kunci : Reliability, Responsiveness, Assurance, Emphaty, Tangible, Kinerja

查看原文本刊更多论文

服务质量对公众满意的影响，在吉隆坡巴里托区

摘要:本研究旨在了解Rantau Badauh Kabupaten bararito Kuala Rantau Badauh Kabupaten bararito Health Center的服务质量(包括可靠性、响应性、保证性、重视度和有形性)对社区满意度的间接和部分影响。研究对象为在Rantau Badauh Kabupaten bararito Health Center寻求服务的总人数超过5000人。而样本只有100人。收集数据的工具是通过问卷调查和假设检验，通过SPSS version 17使用效度检验，信度检验，经典假设检验，多元线性回归分析，t检验，f检验。结果表明，由可变的可靠性、响应性、保证性、强调性和有形性组成的服务质量对吉隆坡大屿山峇里托健康中心的满意度有显著影响，其中强调变量的影响占主导地位。摘要:Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan yang terdiri dari变量可靠性，响应性，保证，强调和有形的secara simulan maupun parsial kepaasan masyarakat paduskesmas Rantau Badauh Kabupaten bararito Kuala。在吉隆坡，有5000只橙子，在吉隆坡，有100只橙子，在吉隆坡，有5000只橙子。仪器对人口数据进行统计分析，对人口数据进行有效性、信度分析，对人口数据进行假设，对人口数据进行线性回归分析，对人口数据进行统计分析，对人口数据进行统计分析，对人口数据进行统计分析，程序为SPSS version 17。可靠性，反应性，保证，强调和有形的secara simultan maupun parsial berpengaruh signifikan terhadap kepuasan masyarakat padpuskesmas Rantau Badauh Kabupaten Barito Kuala dengan变量强调sebagai变量yang berpengaruh dominan Kata kunci:可靠性，反应性，保证，强调，有形，Kinerja

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Jurnal Ilmiah Ekonomi Bisnis

自引率

0.00%

发文量