Group Processes and Performance in A Complex Business Simulation

Abstract

This article reports on the effects of different groupprocesses on team performance, using a simulation as experimental laboratory. In contrast to prior research that attempted to validate terminal results of gaming experiences, this study is concerned with appraising what transpires throughout the course ofplay. Only such aformative evaluation can test whether or not appropriate behaviors are rewarded and reinforced and lead to successful group performance. A taxonomy of six different decision-making and leadership styles is developed through the use of multiple research methods. Cohesion was found to be a significant factor in explaining high performance. It is proposed that high-performance teams develop as a highly cohesive group with high-performance norms.