Exploring Email Triage: Challenges and Opportunities

Bahareh Sarrafzadeh, Ahmed Hassan Awadallah, Milad Shokouhi
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引用次数: 1

Abstract

Despite the centrality of email in the daily routines of knowledge workers, fundamental aspects of its usage are still poorly understood. We are particularly interested in understanding one aspect of email management, email triage, the process of going through unhandled email and deciding what to do with them. In this paper we investigate the email triage behavior by presenting interview and survey results that characterize user behavior and needs. The results highlight current challenges and enhance our understanding of how the triage process can be more effectively supported.
探索电子邮件分类:挑战与机遇
尽管电子邮件在知识型员工的日常工作中处于中心地位,但人们对其使用的基本方面仍然知之甚少。我们特别感兴趣的是了解电子邮件管理的一个方面,即电子邮件分类,即浏览未处理的电子邮件并决定如何处理它们的过程。在本文中,我们通过呈现表征用户行为和需求的访谈和调查结果来调查电子邮件分类行为。结果突出了当前的挑战,并加强了我们对如何更有效地支持分诊过程的理解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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