One's fault is another's lesson: What motivates the employees to Participate in the learning activity?

Abstract

Many companies seem poor at learning from failure even though managers in which know the importance of it to improve their business performance. There is, however, a unique company in Japan, which has succeeded in establishing their learning system from failure and has never repeated same failure (according to the executives in the company). Authors explored the key success factors of their learning-from-failure through interviews and questionnaire to employees. We find that there is mutual benefit between fault-disclosing employee and disclosed employee, and it can be one of the keys to succeed in learning from failure.