SIMULINE

Abstract

Waiting lines, also called queues, are a universal issue in operations management as they can be observed both in manufacturing and service settings. Waiting in line is common phenomena in daily life, for example, banks have customers in line to get service of teller, cars queue up for re-filling, workers line up to access machine to complete their job. The study's primary objective is to develop a waiting line management tool designed to lessen the uncertainty of customers by giving information about the queue status such as the maximum waiting time that has to spend to get to be served, providing a queue number based on a first come first served basis and a means to occupy customers waiting time by providing simple games to entertain them. In order to achieve the purpose of the study, a mobile-based and desktop application were developed using C#, Java for android, while Swift for the iOS. An agile methodology specifically the Scrum Framework was used in the development which allows sudden changes in requirements to improve the application easily. The proponents began by conducting an interview to obtain detailed information about the business process and supported the design of the application. As a means to evaluate the performance of the developed system, a user acceptance test was conducted with the customers and employees of an educational institution as respondents with the criteria: Correctness, Effectiveness, Accuracy, Aesthetic, Reliability, and Interoperability. The result on the evaluation shows that customers and employees strongly agrees that the mobile and desktop application's correctness and effectiveness in displaying and providing queue numbers organizes the queue. On the hand, the employees strong agreed while customers agreed that the application accurately estimates the waiting and service time. The application is easy to access hence was given a strongly agree rating by the respondents for its aesthetic. Similarly, respondents strongly agreed in the application's Reliability and Interoperability.