Benefits Gained with Implementation of the Quality Management System in the Control Centers of the Brazilian ISO - ONS - A Process Vision

Abstract

This paper has as objective to present the management model adopted by the management quality system - MQS in the control centers of the Brazilian ISO - ONS. The Model includes eight basic principles: Focus in the client; leadership; employer's involvement; process approach; systemic approach; continuous improvement; factual approach for taking decisions and mutual benefits in the relationship with suppliers.