E-learning User Acceptance on Employee Training using E-learning on Organization in Indonesia

Abstract

Based on data derived from the Refinery Directorate of an Indonesia Petroleum Company, the number of workers aged 38 to 45 years is only 8% of the total workers at HSSE Refinery. This phenomenon leads to non-fulfillment of experienced workers requirement during management succession. To accelerate the transfer of knowledge for management succession, a competency development program is carried out through the E-learning Refinery Enrichment Program (REP). The sub-optimal use was analyzed using the General Extended Technology Acceptance Model for E-learning (GETAMEL) and Technology-Organization-Environment (TOE) models. This was a mixed method study which used a questionnaire towards 80 REP users and interviewing 2 REP users. The data processing using PLS-SEM utilized SmartPLS3. The results indicated the factors that influenced the use of REP were Experience, Subjective Norm, Organizational Support, Policies and Relative Advantage, Attitude, and Intention to Use. The results of this study can be used as a reference for further studies related to web-based training in companies, to understand the factors that influenced the use of E-learning and recommendations for improvement. Recommendations to increase utilized REP applications include providing training and assistance regarding the use of REP, creating discussion forums, promoting the use of REP, developing implementation procedures, and developing REP.