Sentiment Analysis on Zomato Reviews

Abstract

The impact of online reviews on restaurants has reached to unprecedented level where vast number of people are checking posted opinions/reviews prior to ordering their food deliveries. The two main concepts used in the online reviews are sentiment analysis and exploratory data analysis (EDA). The goal of sentimental analysis is to determine whether the given data is positive, negative or neutral. It can help brands to determine how their product is perceived by their clientele. Sentiment analysis, otherwise known as opinion mining, works thanks to natural language processing and machine learning algorithms, to automatically determine the emotional tone behind online conversations. Sentiment analysis mainly relies on the keywords. The overall analysis is made on the data that has been reviewed on Zomato. Most restaurants available on the applications are established ones, hence we get a good idea regarding the restaurants of Hyderabad. Exploratory data analysis (EDA) is a term for certain kinds of initial analysis and findings done with data sets, usually early in an analytical process.