Introducing new technology to the air traffic controller: Implications for skill acquisition and training

A. Smith, A. Douglas
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引用次数: 2

Abstract

Training controllers in such a way as to maximize acceptance of new technology should have several aims. The first aim of a training program is to train people for development. The focus is to make those controllers who become involved in the development and design process knowledgeable about the technology. In this way, their expertise as controllers can best influence technology that controllers in the field will be willing to use. To get the most from this user involvement in the early phases, this training will also have to focus on ameliorating those factors that build resistance in users. The second aim of the training program is to prepare end-users. Again, one focus of the training must address the kinds of issues that create resistance in users. Further, the program must provide the controllers with the skills necessary to use the technology. Thus trainers must not only have expertise in the technology, but also expertise in conveying knowledge. At the same time, they must be able to address the issues that will result in greater user acceptance.
向空中交通管制员介绍新技术:对技能获取和培训的影响
以最大限度地接受新技术的方式培训控制员应该有几个目标。培训计划的首要目标是为发展培训人员。重点是使那些参与开发和设计过程的控制器了解该技术。通过这种方式,他们作为控制者的专业知识可以最好地影响该领域控制者愿意使用的技术。为了在早期阶段最大限度地利用用户的参与,这种培训还必须着重于改善在用户中产生抵触情绪的那些因素。培训方案的第二个目的是为最终用户做好准备。同样,培训的一个重点必须解决在用户中产生阻力的各种问题。此外,该程序必须为控制器提供使用该技术所需的技能。因此,培训者不仅要有技术方面的专门知识,还要有传授知识的专门知识。与此同时,他们必须能够解决将导致更大的用户接受的问题。
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