Evaluation of Implementation of The Use of Enterprise Resource Planning System In Service Company

Abstract

Periodic evaluations are useful for maintaining and providing feedback for the good of the company. In this study an evaluation of the enterprise resource planning (ERP) system will be used for service companies to determine whether the ERP system has been running well as desired. Therefore, an interview was conducted with IT Development and a questionnaire was distributed to users. The results of the questionnaire were processed using the importance performance analysis method and the problematic indicators were language and security. These dimensions are processed by the fault tree analysis method to find the cause of the problem that can occur. The results of the analysis were discussed with IT Development and the results of the discussion obtained suggestions for improvement in the security section by shortening the automatic logout time on the system, providing initial passwords at random and imposing sanctions for users who give passwords to others which ultimately harm the company. Whereas for the language section, suggestions are given in the form of a portal that is connected to the system where the language used in the portal is more easily understood by users and improves communication with users so that all information that is given is conveyed well to the user.